Woman fumes after highly-rated salon leaves hen do hair in 'a mess' – Stoke-on-Trent Live

Angry Sarah complained on Google Reviews
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A woman was so dissatisfied with the work of a highly-rated hair salon that she says she had to re-style it herself after it was left in 'a mess.'
Writing on Google Reviews, Sarah said she had visited Alexander Hair and Beauty Salon, near Hull, and asked for a curly blow dry ahead of a hen do.
However she described the work done by the salon as "a mess" and claimed she would never go again at the last minute.
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In a statement, Alexander Hair and Beauty said Sarah's hatred for her hair do was the fault of a "lack of communication."
The salon was sold to new ownership last year by Alexander Turnbull, an award-winning stylist.
As HullLive reports, Sarah posted her feedback on Google reviews: "Went for a curly blow dry and this is the result. I used to come here all the time when Alex was around.
"I had to restyle it myself because it was that much of a mess, which that itself was difficult because she put on too much hair spray making it stiff and straw.
"It blows my mind how they both said it looks nice and left me to leave the salon knowing that I was going out for a hen do. It’s upsetting. I definitely won’t be coming here again as a last minute decision when going out."
A spokesman for the salon said: "I saw the review, she was a client who came in two weeks ago for a blow dry and I think she mis-communicated to the stylist.
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"Her stylist did normal curls but she didn't like it. I am not sure what went wrong, I think it was just a lack of communication."
The salon says their styling and technical team "are some of the very best in Yorkshire".

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