Valley spa owner warning others after losing $800 in unpaid balance – KPNX

Next up in 5
Example video title will go here for this video

PHOENIX — A warning for small business owners from Rosal Lopez, owner of Bellissima Skin in Phoenix. She has owned the med spa for roughly three months and was recently hit with an $800 loss after a new client left the facility without paying.
Lopez is hoping that spreading the word about this kind of theft, it will spare other owners around town.
She explained that the incident happened on Dec. 16. The client claimed she found the med spa on Google, a welcomed piece of information to Lopez who is looking to expand her reach beyond just word of mouth and previously seen clientele. 
After her stint with Banner Health, Lopez started doing injections at various med spas around the Valley. She is thrilled to have her own spot now but plans to take new client credit card information in the future ahead of services rendered.
Right now, it’s a lot of my patients from other med spas I’ve worked at. With this new one, though, we went over a budget, we agreed on a $1,000, and I was able to work with that budget,” Lopez said.
After an hour-long complimentary consultation, the client signed digital consent forms, and Lopez started administering syringes. Upon completion, the client then paid $200 in cash.
She started kind of looking through her purse and said, ‘I don’t have my card on me. I must’ve left it in the car,'” Lopez added.
Lopez said the client left her Arizona State ID with her, then left the spa to allegedly go to her car to retrieve her credit card, but never came back to pay the balance of $800. After calling the client multiple times to find out what happened, Lopez decided to file a police report. 
Phoenix police tell 12News, no arrests have been made yet. While Lopez would ultimately like to get restitution, she really just hopes this client doesn’t cause any wrinkles in business for other med spas across the Valley.
 “This is not a stable paycheck, at the hospital I was getting that stable paycheck every two weeks,” said Lopez. “This is more, you’re on your own, and I just know the overhead is high and so I hope it doesn’t happen to any other owners.”
Catch up on the latest news and stories on the 12 News YouTube channel. Subscribe today. 
On your phone: Download the 12News app for the latest local breaking news straight to your phone.
On your streaming device: Download 12News+ to your streaming device
The free 12News+ app from 12News lets users stream live events — including daily newscasts like “Today in AZ” and “12 News” and our daily lifestyle program, “Arizona Midday”—on Roku and Amazon Fire TV.
12News+ showcases live video throughout the day for breaking news, local news, weather and even an occasional moment of Zen showcasing breathtaking sights from across Arizona.
On social media: Find us on Facebook, Twitter, Instagram and YouTube.
Notifications can be turned off anytime in the browser settings.


Book an appointment