Gulftimes : Technology is key in hospitality industry – Doha – Gulf Times

Joey Aguilar

Technology plays a big role in keeping up with the demands and developments in the hospitality sector, especially amid challenges such as the Covid-19 pandemic and the preparations for the 2022 FIFA World Cup in Qatar, a leading hotelier said.

 

Carlo Javakhia

“We know that we need to keep up with the progress and understand the current trends and requirements of tourists, residents or local guests,” Ritz-Carlton, Doha general manager Carlo Javakhia told a recent media briefing to mark the hotel’s 20th anniversary.
Ritz-Carlton, Doha is a five-star, Katara Hospitality-owned property in West Bay Lagoon, and features the largest chandelier in the Middle East. Opened in October 2001, the hotel currently has 374 redesigned rooms and suites, three restaurants, the signature Ritz-Carlton Spa as well a Club Lounge with skyline and sea views.
Javakhia cited QR codes as an example of modernisation, which he said now makes it easier for guests to scan for room service.
“We are working on a system where guests can scan the menu and order through the process without even calling the room service team and placing it. When it comes to reservation, the guest can directly place their request to the system,” he pointed out.
About the growing competition, he said: “Knowing our clientele, how we’re looking after them it’s not only about how much money you can generate but how you make your guests feel and we can see this through the comments.
“We will not go through a price war, we will not adjust our pricing because the competition is higher. We are a very niche market when it comes to the brand and our client are people that follow Ritz Carlton as a brand,” Javakhia added.

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